/* ============================================================
   Сервис «Жалоба» — оформление. Mobile-first, спокойное и чистое.
   ============================================================ */

:root {
  --ink: #15181f;
  --ink-soft: #2b303b;
  --muted: #626a78;
  --line: #e5e8ef;
  --line-strong: #d3d8e2;
  --bg: #ffffff;
  --bg-soft: #f5f7fb;
  --accent: #2b59ff;
  --accent-hover: #1f46d6;
  --accent-soft: #eef2ff;
  --ok: #0f7a56;
  --warn-text: #7a5b00;
  --warn-bg: #fff9e8;
  --radius: 14px;
  --radius-sm: 10px;
  --shadow: 0 1px 2px rgba(20, 25, 40, 0.04), 0 8px 24px rgba(20, 25, 40, 0.06);
  --font: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "PT Sans", "Helvetica Neue", Arial, sans-serif;
  --mono: ui-monospace, "Cascadia Mono", "Segoe UI Mono", Consolas, monospace;
}

* { box-sizing: border-box; }

html { -webkit-text-size-adjust: 100%; }

body {
  margin: 0;
  font-family: var(--font);
  font-size: 17px;
  line-height: 1.55;
  color: var(--ink);
  background: var(--bg);
  overflow-wrap: break-word;
}

h1, h2, h3 { line-height: 1.22; color: var(--ink); margin: 0 0 0.5em; font-weight: 700; }
h1 { font-size: 1.9rem; letter-spacing: -0.02em; }
h2 { font-size: 1.35rem; }
h3 { font-size: 1.05rem; }
p { margin: 0 0 0.9em; }
a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }

[hidden] { display: none !important; }

.container { width: 100%; max-width: 780px; margin: 0 auto; padding: 0 20px; }
.container.narrow { max-width: 660px; }

.muted { color: var(--muted); font-size: 0.95rem; }
.hint { color: var(--muted); font-size: 0.88rem; margin: 0.4em 0 0.8em; }

.skip-link {
  position: absolute; left: -999px; top: 0; background: var(--accent); color: #fff;
  padding: 10px 14px; border-radius: 0 0 8px 0; z-index: 20;
}
.skip-link:focus { left: 0; }

/* --- Шапка --- */
.site-header {
  position: sticky; top: 0; z-index: 10;
  background: rgba(255, 255, 255, 0.94);
  backdrop-filter: saturate(160%) blur(8px);
  border-bottom: 1px solid var(--line);
}
.header-inner { display: flex; align-items: center; justify-content: space-between; gap: 12px; height: 60px; }
.wordmark { font-weight: 800; font-size: 1.25rem; color: var(--ink); letter-spacing: -0.02em; }
.wordmark:hover { text-decoration: none; }
.wordmark-dot { color: var(--accent); }
.wordmark--footer { font-size: 1.1rem; margin-bottom: 6px; }
.site-nav { display: none; gap: 18px; font-size: 0.92rem; }
.site-nav a { color: var(--ink-soft); }

@media (min-width: 720px) {
  .site-nav { display: flex; }
  h1 { font-size: 2.4rem; }
}

/* --- Hero --- */
.hero { padding: 36px 0 8px; }
.hero--landing { padding-top: 24px; }
.lead { font-size: 1.08rem; color: var(--ink-soft); max-width: 60ch; }
.hero-points { list-style: none; padding: 0; margin: 16px 0 0; display: flex; flex-wrap: wrap; gap: 8px; }
.hero-points li {
  font-size: 0.85rem; color: var(--muted); background: var(--bg-soft);
  border: 1px solid var(--line); border-radius: 999px; padding: 5px 12px;
}
.breadcrumbs { font-size: 0.85rem; color: var(--muted); margin-bottom: 12px; }
.breadcrumbs a { color: var(--muted); }
.breadcrumbs span { margin: 0 4px; }

/* --- Форма ввода --- */
.flow { margin: 22px 0 8px; }
.intake-form { display: flex; flex-direction: column; }
.intake-label { font-weight: 600; margin-bottom: 8px; font-size: 1.02rem; }
textarea#intake-text {
  width: 100%; min-height: 132px; resize: vertical; padding: 14px 16px;
  font: inherit; color: var(--ink); background: #fff;
  border: 1.5px solid var(--line-strong); border-radius: var(--radius);
  box-shadow: 0 1px 0 rgba(20,25,40,0.02);
  transition: border-color 0.15s ease, box-shadow 0.15s ease;
}
textarea#intake-text:focus, .text-input:focus {
  outline: none; border-color: var(--accent); box-shadow: 0 0 0 4px var(--accent-soft);
}
.text-input {
  width: 100%; padding: 13px 15px; font: inherit; color: var(--ink);
  border: 1.5px solid var(--line-strong); border-radius: var(--radius-sm); background: #fff;
}

/* --- Кнопки --- */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  font: inherit; font-weight: 600; cursor: pointer; text-align: center;
  border-radius: var(--radius-sm); padding: 11px 18px; border: 1.5px solid transparent;
  transition: background 0.15s ease, border-color 0.15s ease, transform 0.05s ease;
  text-decoration: none;
}
.btn:active { transform: translateY(1px); }
.btn:disabled { opacity: 0.55; cursor: default; }
.btn-primary { background: var(--accent); color: #fff; }
.btn-primary:hover { background: var(--accent-hover); text-decoration: none; }
.btn-ghost { background: #fff; color: var(--ink); border-color: var(--line-strong); }
.btn-ghost:hover { border-color: var(--accent); color: var(--accent); text-decoration: none; }
.btn-lg { padding: 15px 22px; font-size: 1.05rem; }
.btn-block { width: 100%; }
.btn-link { background: none; border: none; color: var(--muted); padding: 6px 0; }
.btn-link:hover { color: var(--accent); text-decoration: underline; }
.intake-form .btn-lg { margin-top: 14px; align-self: flex-start; }
@media (max-width: 480px) { .intake-form .btn-lg { align-self: stretch; } }

.examples { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 14px; }
.chip {
  font: inherit; font-size: 0.85rem; color: var(--ink-soft); cursor: pointer;
  background: var(--bg-soft); border: 1px solid var(--line); border-radius: 999px; padding: 6px 13px;
}
.chip:hover { border-color: var(--accent); color: var(--accent); }

/* --- Диалог --- */
.flow-root { margin-top: 8px; }
.conversation { display: flex; flex-direction: column; gap: 12px; margin-bottom: 18px; }
.bubble { display: flex; }
.bubble--user { justify-content: flex-end; }
.bubble-body {
  max-width: 88%; padding: 12px 15px; border-radius: 16px; white-space: pre-wrap;
}
.bubble--user .bubble-body { background: var(--accent); color: #fff; border-bottom-right-radius: 5px; }
.bubble--assistant .bubble-body { background: var(--bg-soft); border: 1px solid var(--line); border-bottom-left-radius: 5px; }

.flow-actions { display: flex; flex-direction: column; gap: 12px; }
.quick-row { display: flex; flex-wrap: wrap; gap: 8px; }
.input-row { display: flex; gap: 10px; align-items: stretch; }
.input-row .text-input { flex: 1 1 auto; }
.fallback-form { display: flex; flex-direction: column; gap: 6px; background: var(--bg-soft); border: 1px solid var(--line); border-radius: var(--radius); padding: 18px; }
.field-label { font-weight: 600; font-size: 0.95rem; margin-top: 6px; }
.fallback-form .btn { margin-top: 14px; align-self: flex-start; }

.flow-status { margin-top: 16px; color: var(--muted); font-size: 0.95rem; }

/* --- Карточки --- */
.card {
  background: #fff; border: 1px solid var(--line); border-radius: var(--radius);
  padding: 22px; box-shadow: var(--shadow);
}
.card-title { font-size: 1.3rem; margin-bottom: 14px; }
.card-sub { font-size: 1rem; margin: 20px 0 8px; }
.card--paywall { border-color: #cfd8ff; background: linear-gradient(180deg, #fbfcff, #ffffff); }
.card--smoke { border-color: #f2e2b0; background: var(--warn-bg); }
.card--unsupported { border-color: var(--line-strong); }
.card--notice { border-color: #f0e0b8; background: var(--warn-bg); }
.card--error { border-color: #f0c9c9; background: #fdf6f6; }
.card--final .card-title { color: var(--ok); }

.kv { margin: 0 0 6px; display: grid; grid-template-columns: 1fr; gap: 2px 12px; }
.kv dt { color: var(--muted); font-size: 0.85rem; margin-top: 8px; }
.kv dd { margin: 0; font-weight: 500; }
@media (min-width: 560px) { .kv { grid-template-columns: 180px 1fr; } }

.facts-list { margin: 0; padding-left: 18px; }
.facts-list li { margin-bottom: 4px; }
.fact-label { color: var(--muted); }

.calc { background: var(--accent-soft); border-radius: var(--radius-sm); padding: 14px 16px; margin-top: 12px; }
.calc-amount { font-weight: 700; font-size: 1.1rem; margin: 0; }

.doc-preview, .doc-full {
  font-family: var(--font); font-size: 0.95rem; line-height: 1.6;
  white-space: pre-wrap; color: var(--ink-soft);
  background: var(--bg-soft); border: 1px solid var(--line); border-radius: var(--radius-sm);
  padding: 16px; margin: 0; max-height: 460px; overflow: auto;
}
.doc-full { background: #fff; }

.warnings { margin-top: 18px; padding-top: 12px; border-top: 1px solid var(--line); }
.warnings .hint { margin: 0.3em 0; }

.price-line { display: flex; align-items: baseline; gap: 8px; margin: 0 0 4px; }
.price { font-size: 2rem; font-weight: 800; letter-spacing: -0.02em; }
.price-note { color: var(--muted); }
.includes-list { margin: 14px 0 18px; padding-left: 18px; }
.includes-list li { margin-bottom: 3px; }

.action-row { display: flex; flex-wrap: wrap; gap: 10px; margin-bottom: 18px; }
.guide { margin-top: 24px; }
.guide h3 { margin-top: 20px; }
.steps-list, .plain-list { padding-left: 20px; margin: 0 0 10px; }
.steps-list li, .plain-list li { margin-bottom: 6px; }

/* --- Контентные секции --- */
.content { margin: 34px 0; }
.content h2 { margin-bottom: 10px; }
.related { display: flex; flex-wrap: wrap; gap: 10px; }
.related-link {
  display: inline-block; padding: 9px 14px; border: 1px solid var(--line-strong);
  border-radius: 999px; color: var(--ink-soft); font-size: 0.92rem;
}
.related-link:hover { border-color: var(--accent); color: var(--accent); text-decoration: none; }

.how, .trust { margin: 40px 0; }
.steps { list-style: none; padding: 0; margin: 0; display: grid; gap: 18px; }
.steps li { display: flex; gap: 14px; align-items: flex-start; }
.steps p { margin: 2px 0 0; color: var(--muted); font-size: 0.95rem; }
.step-n {
  flex: 0 0 auto; width: 30px; height: 30px; border-radius: 50%;
  background: var(--accent-soft); color: var(--accent); font-weight: 700;
  display: inline-flex; align-items: center; justify-content: center;
}
.trust-grid { display: grid; gap: 16px; grid-template-columns: 1fr; }
.trust-grid h3 { margin-bottom: 4px; }
.trust-grid p { color: var(--muted); font-size: 0.95rem; }
@media (min-width: 720px) {
  .steps { grid-template-columns: repeat(3, 1fr); }
  .trust-grid { grid-template-columns: repeat(3, 1fr); }
}

/* --- Юридические страницы --- */
.legal { padding: 24px 0 40px; }
.legal h2 { font-size: 1.15rem; margin-top: 26px; }
.legal p { color: var(--ink-soft); }
.placeholder { color: var(--warn-text); background: var(--warn-bg); padding: 1px 6px; border-radius: 5px; font-size: 0.9em; }
.empty-state { text-align: center; padding: 80px 0; }
.notice { background: var(--warn-bg); border: 1px solid #f2e2b0; border-radius: var(--radius-sm); padding: 12px 14px; color: var(--warn-text); }

/* --- Футер --- */
.site-footer { margin-top: 60px; border-top: 1px solid var(--line); background: var(--bg-soft); padding: 34px 0 24px; }
.footer-inner { display: grid; gap: 24px; }
.footer-links { display: grid; grid-template-columns: 1fr 1fr; gap: 20px; }
.footer-links h3 { font-size: 0.85rem; text-transform: uppercase; letter-spacing: 0.04em; color: var(--muted); }
.footer-links ul { list-style: none; padding: 0; margin: 0; }
.footer-links li { margin-bottom: 6px; }
.footer-links a { color: var(--ink-soft); font-size: 0.92rem; }
.footer-note { margin-top: 24px; padding-top: 18px; border-top: 1px solid var(--line); }
.footer-note .muted { font-size: 0.82rem; }
.footer-requisites { font-size: 0.82rem; color: var(--ink-soft); margin: 0 0 0.6em; }
@media (min-width: 720px) {
  .footer-inner { grid-template-columns: 1.2fr 1.6fr; align-items: start; }
  .footer-links { grid-template-columns: 1fr 1fr; }
}

/* --- Доступность --- */
:focus-visible { outline: 3px solid var(--accent-soft); outline-offset: 2px; }
@media (prefers-reduced-motion: reduce) {
  * { transition: none !important; animation: none !important; }
}